| Task: Deliver end user Training |
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| In most cases, end users of a system require training to use the application effectively. |
| Disciplines: Deployment |
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Purpose
| The purpose of this task is to ensure that end users are properly trained to use the system to achieve the maximum business
value. |
Relationships
| Roles | Primary Performer:
| Additional Performers:
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| Inputs | Mandatory:
| Optional:
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Main Description
Often, a trainer will deliver training to end users; rarely will the development team deliver training because they are
busy developing additional features for this or other systems. If a trainer is not available, the product owner might
have to train the end users.
End user training usually consists of presentation slides, job aids, hands-on labs and exercises, or workshops that
integrate these methods into an environment that the end users can understand and relate to.
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Steps
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Validate user training logistics
Before actually delivering the training to end users, ensure that you have all the necessary components of the training
course, including:
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Presentation slides
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Handouts
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Training aids
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Hands-on labs and/or exercises
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Quizzes or tests
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Feedback and/or instructor assessment forms
Ensure the classes have been scheduled correctly and attendees have been identified. Verify that the facilities where
you will deliver the training have been properly booked and are furnished to accommodate the training content and
audience. If possible, send a reminder notice to the attendees several days (or a week) before the delivery date.
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Prepare for user training delivery
| Review the training materials so that you are familiar with them. If you encounter any areas in which you are unsure or
tentative about, engage experts from the development team or program who can help you understand the material. Then, update
the training materials accordingly and create instructor notes to help you remember key points as you deliver the training.
Instructor notes that you author will not only help you, but they might assist other instructors in the future who have not
had the benefit of working with the development team or program. |
Deliver user training and gather feedback
| On the prescribed day(s) and time(s), deliver the training as planned. When each course is completed, solicit feedback from
the attendees on the course material, its organization and flow, the learning objectives, how well the instructor delivered
the content, and whether the course met their expectations. |
Provide feedback to the program level
| Consolidate the feedback from the courses delivered and provide it to the program manager or their delegate for review. |
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